Dear Workforce:

What are the elements of a good internship model? We are trying to create one from scratch. Any insights on how to design our selection process and accompanying training programs would be especially helpful.

—Starting From Scratch, HR consultant, services, Sydney, Australia

Dear Starting From Scratch:

Internships are a popular way to attract new talent to your organization, with some estimates showing about one-fourth of all new hires from campuses are sourced through employers' own internship programs. In a tight talent market, a strong internship program can be a significant way to attract new hires.

It also provides many benefits to the interns selected. Students know that a successful internship can be the ticket to a great job. And the relationships built during an internship can be the basis of a professional network that helps launch a successful career.

Once you've decided to use interns in your organization, it is important to take the time to carefully plan for an effective program. Here are the key elements you should consider:
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Tags: Dear Workforce — Training — Recruiting — New Hire Onboarding

Dear Workforce:

New employees in our company undergo a six-month probationary period. During this period, some employees may decide to discontinue working for us. How do we determine an "acceptable" rate of attrition for new hires? If they leave after only three months, should we assume this is because of faulty recruiting? Conversely, if they depart after four/five months, should we evaluate our training? Finally, what if they leave after six months: Is that a reflection on their direct supervisor?
Please help us understand how to interpret the meaning of our rapid turnover.

—Can’t Keep Them, senior team leader for talent acquisition, finance/insurance/real estate, New York

Dear Can’t Keep Them:

Let’s face it: Sooner or later, everyone terminates their employment. But companies cannot afford to be cavalier about turnover, especially when it occurs before the employee has had a chance to be productive.

With early turnover, the recruiting process, your training program and the manager’s coaching generally share the responsibility. The investment you make in filling a position—simply the recruiting and training costs—goes down the drain when a new hire leaves. So understanding and addressing the causes of early turnover will have a definite impact on your bottom line.

Here are three steps HR should put in place to improve retention of new hires:
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Tags: Dear Workforce — Employee Retention — Exit Interviews — Recruiting — New Hire Onboarding