Challenge:

Facilitate Open & Transparent Communications about Compensation

A Fortune 100 company wanted to equip its managers and HR professionals with the means to communicate more effectively about compensation. When employees have a good understanding of how they are paid, the company reasoned, they are likely to be more engaged. What’s more, employee survey data indicated that company employees were eager to gain a better understanding of compensation issues, and the company was eager to share insights about its Pay for Performance philosophy and its approach to total rewards.

Solution:

Intranet-Based Compensation Toolkit

To help determine how to strengthen its compensation communications, the company turned to The Chatfield Group, which offered in-depth expertise in compensation, communications, and website development – the three areas deemed critical by the company’s project leaders.

At the outset of the project, a task force of senior HR managers representing all of the company’s U.S. divisions developed guiding principles for their planned compensation toolkit: 1) Discuss pay & compensation in a broad, “total rewards” context; 2) Use clear, concise language to make the Toolkit easy to read and understand; 3) Use a logical and attractive format; 4) Provide fast, accurate and consistent answers to employee questions about pay and compensation; and 5) Keep the information contained in the Toolkit up-to-date.

After assessing the pros & cons of print, PDF and intranet delivery options, the project team opted for an intranet-based toolkit which could facilitate clear, fast and easy access to information presented in an attractive format that could also be easily updated. In its final form, the toolkit features drop-down interactivity and a search function providing quick access to toolkit content, answers to commonly asked employee questions, and a glossary with quick-reading definitions for technical terms.

An immediate success, the intranet-based comp toolkit received more than 1,000 “hits” during its first two days of availability.

Tags: Pay for Performance — Websites