Challenge:

Improve Retention and Strengthen Brand

A top-tier accounting & consulting firm needed to gather data on a wide range of employee perceptions as part of an organization-wide effort to change the firm’s culture.

Solution:

Design Surveys for Employee & Alumni Groups

To facilitate culture change, The Chatfield Group designed an all-employee survey to gather data on a wide range of employee perceptions. The project included survey design, administration, feedback reporting and focus groups. The attitudinal data gathered provided the basis for cultural change.

In addition, The Chatfield Group developed a customized alumni survey to gather exit information from former employees to strengthen management awareness of the need for culture change.

Tags: Culture — Employee Retention — Custom Surveys — Focus Groups — Exit Interviews

Challenge:

Strengthen Performance Management & Employee Retention

“Tier Two” accounting firm facing strong competition from its larger competitors for top talent needed to address significant retention issues in order to achieve its growth objectives.

Solution:

Customized Training Incorporating Core Competencies

The Chatfield Group developed and administered an all-employee survey and an exit interview process to gather data on the causes of turnover at the Tier Two accounting firm.

Based on our findings, we developed a competency model for development of employees at all levels, from new associate through partner, and a customized performance measurement process to provide direct performance feedback from managers, project leads, team members and clients.

Tags: Employee Retention — Exit Interviews — Employee Surveys — Competency Models — Performance Reviews — Metrics