Assessments

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Employee & Customer Surveys

We deploy robust survey software with expert survey design to conduct customized assessments of employee satisfaction, organizational culture, customer satisfaction and other key measures.

Doing an employee opinion survey is a good start, but it isn’t enough. After we work with you to establish baseline data, we help you focus on the most important findings to facilitate organizational change. We help you develop post-survey action plans and provide communications support to produce positive end results.

The Chatfield Group’s 4-Step Employee Survey Process

1. Planning
   • Set up project plan, scope and schedule
   • Develop the questionnaire & rating scales, focused on business priorities
   • Communicates survey objectives to all stakeholders
   • Promise anonymity
   • Commit to sharing survey results and taking action on the feedback
2. Administration
   • Gather feedback using our web-based platform or paper-based surveys, as needed
   • Produce tailored survey reports immediately after survey is completed
3. Feedback
   • Summarize overall company results and share with employees
   • Conduct feedback meetings with employees
   • Identify improvements that address issues identified in the feedback
   • Prioritize the 2-4 most important improvements for each stakeholder group
4. Action
   • Document action plans, integrating goals into other business goals
   • Hold line managers accountable for goal achievement, and involve employees in the implementation
   • Monitor progress to ensure action is taken