Operational Effectiveness Workshops
LEAN Toolkit: Essential Gear for Process Improvement Teams
Deploy your LEAN program with help from our experienced LEAN advisors. The LEAN-kit is a comprehensive set of tools and techniques your process improvement teams will need… including a 5-step process improvement process, Plan/Do/Check/Act (PDCA), Fishbone Diagrams, Pareto Charts, Decision-making Matrix, Checklists, Flowcharts, and more.
Delivering Service Excellence
This workshop helps participants identify their internal and external customers. Participants will practice quality customer service skills using the keys to customer satisfaction: understanding customer expectations, uncovering customer needs, using active listening skills and delivering prompt resolution to customer concerns.
Managing for Service Excellence
Quality service requires more than smile training and product knowledge for employees. Supervisors and managers must establish and model standards of performance. This workshop provides direction in establishing standards and in empowering employees to best serve the customer.
Following a review of your sales process, this professional sales training program helps your team acquire consultative solutions-based sales skills. Workshop participants are equipped to develop proposals and presentations that address customer needs, and prepare a sales plan to achieve your sales goals.